Overview
We work hard to get your order to you quickly, safely, and without surprises. This Shipping Policy explains how orders are processed, how long delivery takes, and what to expect along the way. By placing an order, you agree to the terms described in this policy.
Order Processing
Once your order is confirmed, our team begins preparing it for shipment. Orders are processed and shipped within 1–3 days. During high-volume periods, processing may take slightly longer, and we appreciate your patience.
You will receive a confirmation once your order has been placed, and tracking information once it has shipped so you can follow your package on its way to you.
Estimated Delivery Time
After your order has shipped, delivery typically arrives within 6–12 days. Delivery times are estimates and may vary due to factors outside our control, such as carrier delays, weather conditions, or peak seasons. We will do our best to keep you informed if any delays occur.
Duties, Taxes, and Additional Costs
We believe in transparent pricing. We cover applicable duties, taxes, and related import fees on your behalf. You will not be asked to pay any additional fees upon delivery. There are no hidden charges, surprise customs bills, or extra costs waiting at your doorstep. The price you see at checkout is the price you pay.
Currency
All prices, transactions, and refunds are processed in USD (United States Dollars).
Order Tracking
Once your order has shipped, you will receive tracking information so you can monitor its progress. If you have not received tracking details within a reasonable time after placing your order, please contact us through the Contact Us page and we will look into it promptly.
Incorrect Addresses
Please make sure your shipping address is complete and accurate at checkout. If you notice an error, contact us as soon as possible through the Contact Us page. We will do our best to update your order before it ships. Once an order has shipped, address changes may not be possible.
Lost, Delayed, or Damaged Shipments
If your package is delayed beyond the estimated delivery window, appears lost in transit, or arrives damaged, please contact us through the Contact Us page with your order details. We will work with you and the carrier to resolve the issue as quickly as possible, whether that means locating the package, arranging a replacement, or issuing a refund as appropriate.
Delivery Confirmation
Please ensure someone is available to receive your package at the shipping address provided. Once a package is marked as delivered by the carrier, it is considered delivered. If you believe your package was delivered incorrectly or not received despite a delivery confirmation, please contact us and we will help investigate.
Contact Us
If you have any questions about this Shipping Policy or your order, please reach out to us through the Contact Us page. We read every message and aim to respond as quickly as possible. Your experience matters to us, and we are here to help.
